Jacey - NJCU's AI Chatbot

Meet “Jacey”, NJCU’s NEW Chatbot!

 

Have a question about Financial Aid?  Jacey has the answer!

Need assistance with Blackboard?  Jacey can help you!

Want to learn more about Athletics?  Ask Jacey!

 

Who/What is Jacey?

NJCU’s Jacey chatbot is an AI virtual assistant that provides 24x7 text and voice conversations to answer commonly asked questions about NJCU. Developed by the Department of Information Technology (IT), Jacey combines people power with artificial intelligence to simulate conversations and respond to inquiries, enhance engagement, and elevate the student experience. NJCU’s Jacey chatbot can answer questions about admissions, financial aid, student financials, Blackboard, athletics, technical support, and so much more. To improve communications, Jacey delivers content in an easy-to-use interactive format provided in English and 99 other languages. The Jacey chatbot provides virtual service and support so students get the help they need anytime on any device.

To make Jacey smarter and enhance the chatbot’s capabilities, IT collaborated with various departments throughout the campus to validate content and contribute further knowledge. Jacey is learning all the time and will evolve with more and more interactions.

The goal of Jacey is to increase student engagement and help students navigate their educational journey. Jacey provides the University with the means to respond quickly to prospective and current students while reducing service loads and freeing critical staff resources to mentor students and help them achieve success.

How will Jacey help students?

With the ability to conveniently assist students beyond traditional NJCU operating hours and deliver content in their language of choice, Jacey is an innovative and meaningful student resource. Jacey can answer general as well as academic questions about NJCU, such as:

What majors do you offer?

What are the Library’s hours?

How do I make a payment?  

Answers to the questions presented are immediate and may include links to additional relevant resources. Soon, Jacey will be integrated with NJCU’s student information systems to provide tailored responses to student inquiries concerning class schedule, payment, grades and other personalized information.

Where can I find Jacey?

Jacey is available now on the NJCU website and the NJCU mobile app (NJCUmobile).

Jacey is engaging and fun!  Feel free to chat with Jacey!