DUO Self-Troubleshoot

The Troubleshoot feature checks for issues that may be preventing you from authenticating with a Duo-protected account. It can check for issues such as: No internet connectivity, Disabled notifications, Push notifications not registered, Third-party accounts not backed up, and Disabled accounts connected to Duo Mobile.

To access the Duo Mobile Troubleshoot feature via the menu, you can do the following:

•    Open the Duo Mobile app
•    Tap the menu
•    Select Troubleshoot 

DUO menu
DUo Troubleshoot

 

You can find more details about the DUO Troubleshoot feature at the following links:

For iOS:

https://help.duo.com/s/article/troubleshoot-feature?language=en_US


For Android:

https://guide.duo.com/android#troubleshooting