Help Desk
Regular Hours: Help Desk and Blackboard Support
Regular Help Desk Hours
- Monday - Thursday: 8:30 a.m. - 6:00 p.m.
- Friday: 8:30 a.m. - 5:00 p.m.
(Not including holidays.)
------------------------------------------------------------
Blackboard Support
All Other Help Desk Support
- Email helpdesk@njcu.edu
- Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support - University Technology Support Center)
- Call HELP (x4357) (from any NJCU office extension phone)
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
- Visit the IT Online Virtual Help Desk "Zoom with IT" (Tuesday & Thursday from 2:00 PM to 4:00 PM) See the registration link below for Zoom with IT.
After Hours: Help Desk and Blackboard Support
After regular hours including weekends and holidays, a Help Desk representative will be available to provide both Blackboard and other technical support.
You can request assistance by:
- Phone: 1-844-807-0165 or
- Email: njcu@edusupportcenter.com
- Website: https://njcu.edusupportcenter.com (Knowledge Base for FAQs)
-
Blackboard Support:
Technology support services are offered through the Help Desk Services unit in the Department of Information Technology. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.
Join "Zoom with IT"
Join the "Zoom with IT" (Virtual IT Help Desk) sessions for "LIVE" training and support sessions provided online (using Zoom) from 2:00 PM to 4:00 PM during below schedule (excluding any days that the University is closed). We look forward to you joining us!
- At the start of the Fall Semester Sept 1st Zoom with IT will resume every day for the first 3 weeks of the term.
- After the first 3 weeks the week of Sept. 26th Zoom with IT will go back to 2 days a week on Tuesday and Thursday.
In order to attend, register for each daily "Zoom with IT" session using the Zoom with IT link.
After registering, you will receive a confirmation email containing the details needed to join the session.
Note: If needed, you can get details on how to sign up for a Zoom account here. (available to Faculty, Staff, and Students)
Computer Lab Hours in Professional Studies Building (P103) on ground floor.
- Monday to Thursday: 7:30 AM to 6:00 PM
- Friday: 7:30 AM to 5:00 PM
(The computer lab hours are subject to change.)
Tell Us How We're Doing!
Tell us how our HELP DESK can assist you better!
The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below.
Your satisfaction with our services is important to us.